General Terms and Conditions Altac Coating Group

Table of contents:

  1. Definitions

  2. Identity of the entrepreneur

  3. Applicability

  4. Quotations

  5. The agreement

  6. Changes to the order

  7. Delivery and execution

  8. Payment

  9. Right of withdrawal

  10. Continuing performance contracts: duration, termination, and extension

  11. Obligations of the customer during the cooling-off period

  12. Exercise of the right of withdrawal by the customer and associated costs

  13. Obligations of the entrepreneur in case of withdrawal

  14. Exclusion of the right of withdrawal

  15. Claims

  16. Force majeure

  17. Price changes

  18. Warranties

  19. Retention of title

  20. Complaints procedure

  21. Disputes

Article 1 – Definitions In these terms and conditions, the following definitions apply:

  • Additional agreement: An agreement whereby the customer acquires products, digital content, and/or services in connection with a distance contract, delivered by the entrepreneur or a third party based on an arrangement between that third party and the entrepreneur.

  • Cooling-off period: The period within which the customer may exercise their right of withdrawal.

  • Customer: The natural person who is not acting for purposes related to their trade, business, craft, or professional activity.

  • Day: Calendar day.

  • Digital content: Data produced and delivered in digital form.

  • Continuing performance contract: An agreement that extends to the regular delivery of goods, services, and/or digital content during a specific period.

  • Durable medium: Any tool that enables the customer or entrepreneur to store information in a way that allows for future consultation or use for a period of time and guarantees unaltered reproduction.

  • Right of withdrawal: The possibility for the customer to waive the distance contract within the cooling-off period.

  • Distance contract: An agreement concluded between the entrepreneur and the customer within an organized system for distance selling, making use of techniques for distance communication.

  • Technique for distance communication: Means that can be used for concluding an agreement without the customer and entrepreneur having to be present in the same room simultaneously.

Article 2 – Identity of the entrepreneur

  • Company name: Altac Coating Group

  • Address: De Meerpaal 28, 9206 AJ, Drachten

  • Telephone number: +31 (0) 512 520 (available Monday to Thursday from 8:15 AM to 5:15 PM, Friday from 8:15 AM to 4:00 PM)

  • Email address: info@altac.nl

  • Chamber of Commerce number: 50174789

  • VAT identification number: 822714747B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from Altac Coating Group and to every distance contract concluded between Altac Coating Group and the customer.

  2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the customer. If this is not possible, Altac Coating Group will indicate how the general terms and conditions can be inspected and that they will be sent free of charge upon request.

  3. If the agreement is concluded electronically, the text of these general terms and conditions shall be made available electronically in such a way that it can be easily stored by the customer on a durable medium.

  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the customer may rely on the most favorable provision in case of conflicting conditions.

Article 4 – Quotations

  1. All quotations are without obligation, unless expressly agreed otherwise.

  2. Quotations are valid for the period indicated therein. If a validity period is missing, the quotation is valid for 30 days after the date of issue.

  3. Obvious mistakes or errors in the offer do not bind Altac Coating Group.

  4. An order only binds Altac Coating Group after written confirmation or after execution has commenced.

Article 5 – The agreement

  1. The agreement is concluded at the moment the customer accepts the offer and meets the stated conditions.

  2. If the customer has accepted the offer electronically, Altac Coating Group shall immediately confirm receipt of the acceptance electronically.

  3. Altac Coating Group takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment.

  4. Altac Coating Group has the right to refuse an order or request if there are justified reasons.

  5. Altac Coating Group shall provide the following information at the latest upon delivery:

    • The visiting address of the business location;

    • The conditions for the right of withdrawal;

    • The warranty conditions and service information;

    • The price, including all taxes and delivery costs;

    • The method of payment, delivery, and execution of the agreement;

    • The model withdrawal form (if applicable).

Article 6 – Changes to the order

  1. Changes to the original order that cause higher costs shall be reimbursed by the customer.

  2. Changes must be communicated in a timely manner and in writing.

  3. Changes may lead to an extension of the delivery time.

Article 7 – Delivery and execution

  1. Altac Coating Group makes every effort to execute orders with care.

  2. Delivery takes place at the address indicated by the customer.

  3. In case of delay, the customer will be informed in a timely manner and has the right to dissolve the agreement at no cost.

Article 8 – Payment

  1. Payment must be made within 30 days of the invoice date, unless otherwise agreed.

  2. In case of late payment, the customer shall owe statutory interest and collection costs.

Article 9 – Right of withdrawal

  1. The customer has a 14-day cooling-off period to withdraw from the agreement.

  2. In case of withdrawal, the costs of return shipping shall be borne by the customer, unless otherwise agreed.

Article 10 – Continuing performance contracts: duration, termination, and extension

  1. The customer may terminate an agreement for an indefinite period at any time with a notice period of no more than one month.

Article 11 – Obligations of the customer during the cooling-off period

  1. The customer must handle the product and the packaging with care.

Article 12 – Exercise of the right of withdrawal by the customer and associated costs

  1. The customer shall report a withdrawal within the cooling-off period via the model form or another unambiguous statement.

Article 13 – Obligations of the entrepreneur in case of withdrawal

  1. Altac Coating Group confirms receipt of a withdrawal and shall refund within 14 days after receipt of the returned product.

Article 14 – Exclusion of the right of withdrawal

  1. Certain products and services are excluded from the right of withdrawal, provided this is clearly stated in the offer.

Article 15 – Claims

  1. Any complaints must be reported in writing within 24 hours of receipt.

Article 16 – Force majeure

  1. In case of force majeure, Altac Coating Group is not liable for failure to fulfill its obligations.

Article 17 – Price changes

  1. Price changes are possible based on statutory regulations or circumstances beyond the control of Altac Coating Group.

Article 18 – Warranties

  1. Warranties never limit the statutory rights of the customer.

Article 19 – Retention of title

  1. Delivered products remain the property of Altac Coating Group until full payment has been made.

Article 20 – Complaints procedure

  1. Complaints will be handled within 14 days. If this is not possible, an indication of the timeframe will be provided.

Article 21 – Disputes

  1. Dutch law applies to all agreements. Disputes shall be submitted to the competent court.